FAQs
Q#1: Why is my order not being delivered in the estimated time?
We understand your concern regarding the delay in your order delivery. There are several factors that could contribute to a delay, including high order volumes, unforeseen logistical issues, or delays with our shipping partners. Additionally, external factors such as weather conditions or local delivery restrictions can also impact delivery times.
We are diligently working to ensure that your order reaches you as soon as possible. In the meantime, you can track your order using the tracking information provided in your shipping confirmation email.
Q#2: Do you ship worldwide?
We proudly offer worldwide shipping, ensuring that no matter where you are, you can enjoy our high-quality nail products.
Q#3: Do you offer same-day delivery?
We regret to inform you that we do not currently offer same-day delivery services. Our commitment is to ensure that every order is processed with the utmost care and attention to detail, which requires a certain amount of time to guarantee accuracy and quality. While we strive to dispatch orders as swiftly as possible, the current logistics and operational constraints prevent us from providing same-day delivery.
Q#4: I just placed my order. Can I cancel it?
Please be aware that once an order has been placed and confirmed, it is not possible to cancel it. Our system is designed to process and fulfill orders swiftly to ensure timely delivery to our customers. As a result, we are unable to accommodate any cancellation requests after the order has been confirmed.
Q#5: Can I add/remove products from my order?
Once an order has been placed and confirmed, it cannot be modified or edited in any form. Our system is designed to process and fulfill orders promptly to ensure efficient delivery. As a result, we are unable to accommodate any changes to the order details, including product selection, shipping address, or payment method, after it has been confirmed. We recommend reviewing your order carefully before finalizing your purchase. If you have any questions or require assistance, our customer service team is here to help.
Q#6: I placed an order and it was canceled the same day. What happened?
There are several reasons why your order may have been canceled, including payment issues, stock availability, or discrepancies in the shipping information provided. To better understand the specific reason for your order cancellation and to assist you further, we kindly ask that you contact our customer service team.
Q#7: Can I track my packages online?
We offer a user-friendly online tracking system that enables you to conveniently monitor the status and location of your packages at any time throughout the delivery process. This feature empowers you with real-time visibility, ensuring peace of mind and allowing for proactive planning.
Should you require any assistance or encounter any issues with tracking your package, our dedicated customer support team is readily available to provide guidance and support.